One Workspace. Complete Customer Engagement.
Engagement brings your customers, segments, templates and campaigns for SMS, email and push into a single place, so the right message reaches the right people every time.
Features
Everything your engagement team needs
Built around the customer record, from the first import to the campaign report.
Customer profiles
Import customers from CSV, keep contact details current and enrich them with your own custom attributes.
Segments
Build reusable audiences from attributes and behaviour, then target exactly who should receive each message.
Templates
Draft approved messages per channel with variables, so every send stays consistent and on-brand.
Campaigns
Schedule multi-channel campaigns to a segment or a hand-picked list, and follow delivery as it happens.
Quick send
Need to reach someone now? Send a one-off SMS, email or push to a customer or an address in seconds.
Analytics
Track deliveries, engagement and SMS credit usage across organizations from a single dashboard.
How it works
Live in three steps, not three weeks
From an empty workspace to your first campaign, without an implementation project.
Import your customers
Upload a CSV or add customers by hand. Custom attributes keep the details your business actually cares about.
Build a segment & template
Choose who should hear from you, then write a message once and reuse it across SMS, email and push.
Launch and track
Send now or schedule for later, watch delivery live, and keep an eye on SMS credits from the same screen.
Channels
Meet customers on the channel they prefer
One campaign can travel across SMS, email and push, with delivery and credit usage reported in one place.
SMS
Reach customers on the device they always have with them. Every send draws from your organization's prepaid credit balance.
Credit-based · delivery tracked per campaign
Send the same campaign by email with templates and variables, all tied back to the customer profile it came from.
Templates · verified sender
Push
Notify app users with short, timely messages. One audience, one campaign, delivered on every channel you pick.
One campaign · multiple channels
FAQ
Questions, answered
Engagement is a customer engagement platform for teams that message their customers. It brings customer profiles, segments, templates and campaigns for SMS, email and push into one workspace, so you can plan, send and track every message without switching tools.
Each organization has its own customers, campaigns and credit balance. You invite teammates and give them roles with specific permissions, so people only see and do what their job needs. Super admins can work across organizations.
SMS, email and push. A single campaign can go out on more than one channel, and delivery is tracked per channel so you always know what reached your customers.
SMS sends draw from your organization's prepaid credit balance. You can request top-ups, review statements, and see credits estimated before a campaign goes out and consumed after it sends.
With an email or phone number and password, with Google, or through your organization's SSO provider if it is enabled. Admins can also set passwords for the accounts they create.
Only invited members of your organization, governed by the roles and permissions you assign. Data is scoped per organization, and sensitive actions are restricted to specific permissions.
Ready to reach your customers?
Create your workspace, import your customers and launch your first SMS, email or push campaign today.